Terms & Conditions

TERMS & CONDITIONS

 

The following Terms and Conditions govern the access to and use of the Tea Story website and online store.

We ask that all Customers read the following carefully before purchasing one of our products. Once you have engaged with our service, you will be bound by the entire contents of our Terms and Conditions, at all times.

Any reference to ‘us’, ‘our’ or ‘we’ refers, without exception, to Tea Story. Any reference to ‘you’ or ‘your’ refers to our customers.

BRAND & SERVICE

At Tea Story, we specialize in organic loose-leaf teas, accompanied by beautiful artisan accessories. Our teas are sourced from all over the world, to ensure their quality and authenticity. Many of our teas are certified organic, with the remainder unable to be certified but are still the product of 100% organic practices.

We provide a range of wellness teas that offer several health and wellness benefits, which are special and unique to each particular blend. 

We reserve the right to make alterations to our service, inclusive of- our products, website, shipping methods and cost, product prices or otherwise, without notice or consequence.

We also reserve the right to refuse service to any person, at any time, for whatever reason we deem fit.

ORDERS & PAYMENT 

Our online store is available via our website and includes a comprehensive range of all of our teas and artisan tea accessories. Please ensure that you read all relevant information on a tea or product before making your selection. 

Once you have chosen your items you will be prompted through our checkout procedure, which will require that you share some personal details with us. All details will only be requested when they are necessary to us to fulfill your order and will only be used to carry out our service to you. 

Payments are made securely through our online store. No identifiable payment information is transmitted to us and your payment information will be protected by encryption software. 

Once your order is confirmed, please ensure that you double check all details, especially your delivery address. If there are any errors please notify us immediately. 

Once packages are shipped we are unfortunately unable to re-route or re-deliver them to another address, and customers will be liable for the cost of re-ordering their products. 

CANCELLATIONS

Once your order has been confirmed, we will begin packaging and preparing your items for shipment. After such time, we are unable to cancel orders. If you have made an error in your order or if you wish to cancel, please contact us immediately and we will do our best to assist and accommodate you, however as a general practice we are unable to cancel orders and reserve the right to refuse cancellation. 

DOMESTIC SHIPPING 

Tea Story uses Australia Post to ship all orders. Domestic orders over $70 will be shipped free of charge. All domestic orders under $70 will incur a flat shipping rate of $8.50.

Orders will usually be packaged and shipped between 24-48 hours after they are placed. This time can vary and may be longer during peak times such as sales, promotions or holiday periods. 

Orders with Aus Post may take up to 7 days to reach you, and potentially longer if you are located in a regional area. Shipping may take longer during holiday periods. We require all customers to wait the recommended shipping time before contacting us regarding a lost package. We are unable to follow up on delayed shipments until this suggested time has lapsed.

It will be solely at our discretion to determine whether a replacement product/s is appropriate in the event of a missing or damaged shipment.

We will not be responsible for delays in postal services or delivery times that stem from circumstances beyond our control, for example natural disaster or industrial action.

RETURNS 

We do not offer returns for refund or exchange in the case of a simple change of mind. Please ensure that you carefully select your tea and other items before placing your order. We are always on hand to assist you with your selection. 

If your order arrives faulty or damaged in any way, please contact us via e-mail, within 24 hours of receipt, including a description of the fault or damage alleged and corresponding photographs where applicable. We will assess the information and provide a replacement, credit note or refund if necessary. We may require your initial item to be returned to us. We will cover all shipping costs in the event of a faulty item.

We reserve the right to use discretion when assessing damaged products and at all times may refuse to replace a product that we believe has been damaged due to some fault of the receiver. 

Similarly, if your order has arrived and there are items missing or incorrect items, please contact us as soon as possible and we will investigate the matter and arrange a replacement, at our cost, if necessary.

PRODUCT INFORMATION & APPEARANCE 

All products are accompanied by corresponding photographs and product information, including detailed information on tea ingredients. If you require further information about any of our products, please do not hesitate to contact us.

Please pay close attention to ingredients and flavour information. We will be unable to provide exchanges or refunds on teas in the event that you misread the ingredient list or you are unhappy with the flavour. 

Artisan Tea accessories may differ slightly in appearance and colour from website images, as they are made individually and each have unique qualities. 

Please be aware that all teas are hand blended, and as such they may differ in appearance and consistency from batch to batch. Occasionally regional weather, picking times or other natural circumstances will affect the tea and may impact on how it looks or feels. This is not a fault on the tea- simply a variance in nature. 

We do not provide refunds or exchanges for products or batches of tea that do not appear exactly as they do on our website or are different to a batch you have received before.  

MEDICAL DISCLAIMER

There are many individual and particular benefits of the differing varieties of wellness tea we offer. The information given via our website on ingredients and their purported benefits, health or otherwise, is intended merely as a guideline and personal results from the use of our products may vary from individual to individual. 

Our information is not intended to replace medical information or treatment. If you require medical or other advice, please seek out the opinion of licensed professional. 

PRODUCT SAFETY

Tea Story always recommends that caution be taken when preparing or brewing tea around children. Please ensure that children are supervised at all times.

In addition to this, some ingredients in our products may not be appropriate for children or pregnant/breastfeeding women. Please ensure that you use discretion and always consult your doctor if you are in doubt.

Tea Story will not to be liable for any injury or other damage that may occur from the use or misuse of our products. 

PROMOTIONS

Tea Story may occasionally run promotional offers for our customers. These may be advertised through our social media or sent directly to you via e-mail. Such special offers may include, but are not necessarily limited to: special prices, discount codes or other promotions. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information to Tea Story. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information.

Special or sale prices may only be applicable for certain periods of time.

Discount codes must be entered at checkout, before proceeding to the payment page.

No discounts will be applied retroactively.

Prizes won in promotional giveaways are not transferable or redeemable for cash.

Tea Story reserves the right, at all times, to modify, suspend or cancel any promotion at any time, without consequence.

There will be no rain checks available on any promotion.

PRIVACY

Your personal information will, at all times, be dealt with in accordance with Tea Story Privacy Policy. Please ensure that you have read this policy before engaging with our service.

INTELLECTUAL PROPERTY

Our website, and all information contained within it, along with our designs and products, are the property of Tea Story and are protected from unauthorized publication and dissemination by the laws of intellectual property.

Any and all original Tea Story related designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Tea Story and remains our copyright material at all times.

We grant users and customers a license to access and enjoy this information via our website and products.

Tea Story may allow the printing, gathering, storing, copying or sharing of website information for individual or personal purposes, however our express consent must be granted.

We reserve the right to refuse access to our service, or take any required legal action against persons who violate our rights as intellectual property holders.

LINKS TO THIRD PARTY WEBSITES

Throughout our website and associated social media we may provide links to third party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links is not intended as a representation of Tea Story or our employees or opinions, and we do not necessarily endorse all information contained within linked websites. Following these links is always at your discretion.

Tea Story is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, Tea Story cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website, using our products or utilizing our service. 

RELIANCE

All content, information and imagery provided through the Tea Story website or brand, or throughout customer service correspondence with our staff, is intended strictly for general purposes. Tea Story does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided on our website or to you directly.

WHOLE OF TERMS AND CONDITIONS

Tea Story publishes these Terms and Conditions, with the intention that they comprise the whole of the Terms of Use and Conditions that govern the relationship between Tea Story and our customers.

Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable through the application of some relevant piece of legislation, consumer or otherwise.

The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or 

CHANGES TO TERMS AND CONDITIONS

We reserve the right to make changes to our Terms and Conditions at any stage, without notice or consequence. Your continued use of our website and service indicates your knowledge and acceptance of any changes we may make in the future.

If you have any questions about our service or our Terms & Conditions, please feel free to contact us directly at any time at info@teastoryaustralia.com 

These Terms and Conditions are current as of September 2017. 

 

PRIVACY POLICY

At Tea Story we value you as a customer and understand that your privacy is important to you. We want to make sure that we deal with your private and personal information carefully, at all times, so that you feel safe and secure during your visit to our website.

The following Privacy Policy has been prepared to inform you as to how Tea Story will request, collect, store and handle your personal details.

We require all website visitors and customers to read this policy carefully before engaging with our service and making a purchase. Once you have placed an order, we will assume that you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in the ordinary course of our business.

COLLECTION OF INFORMATION

At Tea Story we will only request information of a private or personal nature from you in circumstances where it is necessary to us, to fulfil your order or to satisfy another customer service purpose.

The type of information that we may ask for includes (but is not necessarily limited to): you full name, contact e-mail or phone number, delivery address and payment information.

Any other information requested will also, at all times, be dealt with in accordance with this Privacy Policy.

USE AND STORAGE OF INFORMATION

We will use your personal details to ensure that you are updated as to the status of your order and that it reaches you safe and sound at your desired destination. Payment information will be used to take the displayed amount for your order.

All payment information is encrypted and kept secure and is never transmitted to us in an identifiable format- except in the event where you are making payment via credit card over e-mail or on the telephone.

We may otherwise store your contact e-mail address after you have made a purchase, to update you about Tea Story news, including sales/promotions or new products, in the future. You may unsubscribe from such marketing communications at any time and are always welcome to re-join us.

All personal information that is collected is stored securely on our database- whether that be in electronic or physical format. Only authorized employees or agents of Tea Story will have access to this information, and it will only be accessed at such time that it is necessary to ensure that your order is fulfilled or your customer service request is resolved.

Any information no longer required is deleted or otherwise destroyed. This includes information requested to be removed by you.

We will never share your details with any third party, for any reason, without your express consent.

ACCESS TO INFORMATION

You are always welcome to view or modify any personal details that we store in our database. If you wish to obtain a record of exactly what we keep, or edit your contact details, simply contact us via e-mail.

Tea Story will never allow any third party to access your information for the purposes of editing it.

NON-PERSONAL INFORMATION

In addition to personal details, the Tea Story website may also collect non-personal or non-identifiable details about your visit to the online store.

The use of ‘Cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites and location information.

This information is completely anonymous, and no attempt is ever made to match it up with your identifiable personal details. The information is recorded purely for statistical purposes and is used to improve our service to our customers by, for example, remembering the contents of your Tea Story shopping cart or other applicable website preferences.

You may choose to refuse the operation of ‘Cookies’ by disabling this feature in the settings of your computer, mobile phone or other device.

SOCIAL MEDIA

Tea Story will never ask you to disclose information via social media, however, if you do choose to share information with us, we will always handle any information gathered in strict accordance with this policy.

We advise all users to use discretion as we cannot control, or be liable for, the use of your information by third parties who also have access to these platforms. Please use caution when sharing information via social media, and where possible, contact Tea Story directly via e-mail to provide relevant details.

Tea Story will not be responsible for any loss, damage or otherwise that may stem directly from the sharing of personal information with us over social media.

DATA OVER THE INTERNET

The Internet is a global network. Therefore, any data that you may transmit whilst accessing our website, is transmitted globally. By visiting the Tea Story website, you are impliedly authorising the global transmission of your data.

We are not responsible for this transmission and are not liable for any consequences that may flow from it.

CHANGES TO PRIVACY POLICY

Tea Story may occasionally make changes to our privacy practices. Any changes that would affect our customer’s privacy or personal information will be published here and will take immediate effect from that time. Your continued use of our website is taken as your consent to the use of your personal information in any further ways, as outlined here, or ways incidental to those uses.

If you are concerned about our privacy practices, if you have any questions about your personal information or if you believe we have breached our privacy obligations to you please feel free to contact us directly via e-mail at info@teastoryaustralia.com and we will gladly assist you.

 

This Privacy Policy is current as of September 2017.